Patient Information

Important Links

Pay Bill

To pay your Rheumatology & Osteoporosis invoice, enter the amount to pay and click the “Payment ” button.

Patient Portal

If you’re an existing patient with R&O, click the button below to fill out your information and login through our portal.

Patient Forms

New Patient Packet

New Patient Packet for Fracture Liaison Service (FLS)

Policies and Procedures

Privacy Practices

New Patient Referral Form

Release Info Form From R&O

Release Info Form to R&O

Release of Info to Friends and Family Members

Advanced Directive Form

Patient Forms

Financial Policies

Good Faith Estimate

Your Rights and Protections Against Surprise Medical Bills

RO Financial and No-Show Policy

Getting Ready for your Appointment & Additional Info

Our schedule helps us see many patients each day. We strive to stay on time and appreciate your prompt arrival for your appointment. We ask that you arrive 20 minutes prior to your scheduled appointment time to allow our team time to get you checked in and ready for your appointment. New patients are to arrive 30 minutes prior to their scheduled appointment time. Our goal is to avoid long wait times, therefore, if you are late, it may be necessary to reschedule your appointment.  We ask for a 24-hour cancellation notice if you can’t make your appointment. If you do not cancel within 24-hours, this is considered a “no-show” appointment. If a patient “no-shows” three appointments or if a patient “no-shows” their new patient appointment, we may not reschedule them unless approved by the physician or practice administrator. The 2nd no-show will be charged a $50 no-show fee. If you arrive past your scheduled appointment time you may be asked to reschedule.

Our phone number is 402-464-9000. Our receptionist will be available to direct your call during business hours. Your provider’s clinical team will also be available by phone for medical questions or concerns. If you are directed to a voice mail, please leave a message, as calls are returned throughout the day. If you call after business hours, our answering service will take a message for you. Our phones are turned off for lunch from 12:00pm-1:00pm daily.

We use an electronic prescription system. If you need refills, we encourage you to contact your pharmacy and your pharmacy will request the refills electronically. To improve your care, we request one week notice on your refills. We may not renew your prescriptions if you have not recently been seen by your provider. For narcotics or pain medications, we again encourage refills from your pharmacy. We expect at least a one week notice, as these medications need to be prescribed by your own physician. Our policy is that there will not be any early refills. We will not refill after business hours and will not replace any narcotics or pain medications that are lost or stolen.

Please call before you start out if the weather is bad, to make sure we are open. If we do end up closing, our phone message, website, Facebook and/or Instagram pages will have that information. If you have a scheduled appointment, we will call you later to reschedule.

Every U.S. citizen is now required under the federally mandated Affordable Care Act to be enrolled in a health insurance plan. Our clinic policy will be to assist in filing health insurance claims for our patients who have health insurance coverage.

Please call our clinic (402-464-9000) with any billing and/or insurance questions. We participate with many insurance carriers including Medicare, Blue Cross/Blue Shield, Midlands Choice, United Healthcare, UMR, Aetna, NE Total Care (Ambetter, Medicaid, Wellcare), Healthy Blue, Medica, Bright Health, Centivo and Catholic Health Initiatives. We recommend you contact your insurance carrier for specific coverage details or call our clinic if you’d like to confirm that we accept your insurance carrier. We do accept Medicare assignment.

If you have a per visit co-pay under your insurance, you will be required to pay that co-pay at the time of your visit. If your insurance has a high deductible or co-insurance, we will request payments to be made at each visit. Patients without health insurance will be subject to our full charges for all services and will need to come prepared to pay at the time of service.
Cash, personal checks, MasterCard, Discover and Visa are accepted. There is a $35.00 charge for all returned checks.

We will offer selected samples of medications as available. We do have access to patient assistance medication programs offered by some drug companies to help with costs of drugs for our patients who qualify.

We have resources available to help you learn about diseases and treatments. Remember that we are on your team – and that you LEAD the team. We are focused on patient success at R&O.

Our doctors will be available for rheumatologic hospital consultations if needed. If you need to be in the hospital, your hospital care will be coordinated by your primary care doctor, or an in-patient specialist, who will consult with either of our doctors.

We do not have a lab at R&O. We recommend using Physicians Laboratory Services, which is located in our building on the 1st floor. If you would prefer to have your labs drawn at a different location, we are more than happy to accommodate your request. Please check the back of your insurance card, as there may be a preferred lab for your policy.

Physicians Laboratory

7441 O St, Ste 100, Lincoln, NE 68510

Phone: 402-488-7710      Fax: 402-488-6941

Hours: Monday – Friday 7:30am – 5:30pm

Saturday 8:00am-12pm

http://physlab.com/ 

There is no need to make an appointment.  You can get labs drawn at your convenience during normal business hours.

Our clinic has two DXA scanners that are available during business hours to measure your bone density. You can expect a questionnaire to assess your risk factors followed by a quick, low-radiation, painless scan of your low back and hip bones.

Referrals

We are currently accepting new patients by physician referral only. Self referrals are accepted for our Fracture Liasion Service (FLS).